Privacy Policy

Last Updated: March 4, 2026

Red Hand 52 LLC ("Red Hand 52", "Company", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, access client portals, or interact with applications or software provided by Red Hand 52 LLC.

This policy applies to all services operated by Red Hand 52 LLC, including websites, hosted applications, SaaS platforms, mobile applications, and technical services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when interacting with our services, including when you:

Contact us through forms or email
Request quotes, services, or support
Create an account or access a client portal
Submit support tickets or technical requests
Enter into a service agreement with us

Information collected may include:

Name
Email address
Phone number
Business or company name
Billing or payment information
Account credentials
Support or service communications
Any information submitted through forms or service interactions

Automatically Collected Information

When you access our website or services, certain technical information may automatically be collected, including:

IP address
Browser type
Device type and operating system
Referring pages
Website usage and interaction data
Date and time of access
Application performance and crash logs

This information helps us maintain system performance, monitor security, and improve service functionality.

Client and Service Data

When Red Hand 52 provides development, IT services, infrastructure management, or software platforms, we may process data on behalf of our clients.

This data may include:

Application data
Customer records
Uploaded files or media
System logs
Analytics data

In these situations, Red Hand 52 acts as a data processor, and the client organization acts as the data controller responsible for determining how that data is used.

How We Use Information

We use collected information for the following purposes:

Providing and maintaining services
Responding to inquiries or technical support requests
Managing client accounts and service agreements
Improving performance, security, and reliability of our systems
Communicating service updates or important notifications
Monitoring and preventing fraud, abuse, or unauthorized access
Complying with legal obligations

We only collect and process personal data when necessary for legitimate business purposes.

Sharing of Information

Red Hand 52 LLC does not sell personal information.

We may share information under the following circumstances.

Service Providers

We may share limited information with trusted third-party service providers that support our operations, including:

Cloud infrastructure providers
Hosting services
Payment processors
Analytics and monitoring services
Email communication platforms

These providers are contractually obligated to safeguard data and may only use it for the purpose of providing services to us.

Legal Requirements

We may disclose information when required to do so by law or when we believe disclosure is necessary to:

Comply with legal obligations or court orders
Protect our rights, systems, or services
Investigate fraud, abuse, or security incidents
Protect the safety of users or the public

Data Security

Red Hand 52 LLC implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

These safeguards may include:

Secure cloud infrastructure
Encrypted data transmission (HTTPS/TLS)
Access controls and authentication
Monitoring and logging systems

While we take appropriate steps to protect data, no system can be guaranteed completely secure.

Data Retention

We retain personal information only as long as necessary to:

Provide requested services
Maintain operational and financial records
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

Client data processed through our services may be retained according to service agreements with that client.

Cookies and Tracking Technologies

Our websites may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic and performance
Remember user preferences

Users may disable cookies through their browser settings; however, some website functionality may be affected.

Third-Party Services

Our services may integrate with third-party platforms, APIs, or software systems. These third parties operate under their own privacy policies, and Red Hand 52 LLC is not responsible for their data handling practices.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal data.

These rights may include:

Access to personal information we hold about you
Correction of inaccurate data
Requesting deletion of personal information
Restricting or objecting to certain processing activities
Requesting a copy of your data

Requests may be submitted using the contact information below.

California Privacy Rights (CCPA / CPRA)

Residents of California have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

Request disclosure of personal data collected
Request deletion of personal data
Opt out of the sale of personal data

Red Hand 52 LLC does not sell personal information.

GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process personal data under the following lawful bases:

Performance of a contract
Legitimate business interests
Legal obligations
User consent when applicable

You may contact us to exercise GDPR rights regarding your personal data.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business practices. Updates will be posted on this page with an updated revision date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Red Hand 52 LLC
1701 San Pablo Rd S, Apt 1320
Jacksonville, FL 32224
United States